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Refund Policy

Refunds may be given at the discretion of the management.

1. Once your flight has landed we allow 45 minutes (unless you choose your own arrival time on the booking form i.e. send after 90 minutes etc..) for passenger(s) to arrive at Airport Information Desk, after that we give you another 30 minutes waiting time free of charge, if this time limit is exceeded additional waiting time charges are applied on top of the original cost of the journey. The charge for waiting time will be decided by EzyPick. depending on the vehicle requested for your journey.

2. Fixed price journeys must NOT deviate from the drivers chosen route, any deviation will result in the journey reverting to a fare decided by EzyPick. EzyPick will decide the charge according to the additional mileage and delay caused either by passenger or by the prevailing traffic conditions.

3. EzyPick cannot be held responsible for any loss, whether financial, professional, missed connection times, flights, trains or buses. This also applies to the Private Hire Vehicle not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, road traffic accidents, road closures or being given the wrong booking information by the customer. When booked online the customer will automatically receive a booking reference in a confirmation email from EzyPick. The customer must receive the confirmation email to be sure the booking has been processed.

4. Luggage: 1 Medium Size suitcase and 1 piece of hand luggage 56cm (H)*45cm (W)*25cm (D) (approximately 22 inches x 17.5 inches x 9.85 inches). Per person, any luggage that the Private Hire Vehicle cannot accommodate is the responsibility of the passenger.

5. Any journey cancelled less than 24 hours before the booked time will result in a charge to the customer's credit / debit card. The amount to be charged in such situation will be decided by EzyPick depending on the pick up distance / place / parking or other charges subject to a minimum of £15.00. The customer will of course be notified of the amount to be debited.

6. There will be no charge for any journeys cancelled more than 24 hours prior to the booked time.(pre bookings only)

7. Should the passenger be un-contactable 30 minutes after the booked time, this will result in a charge to the customer's credit / debit card. The amount to be charged in such situation will be decided by EzyPick. depending on the pick up distance / place / parking or other charges subject to a minimum of £15.00.

8. When journeys are booked from airports, train / bus stations, and seaports, it is the passengers responsibility to locate their assigned vehicle and not the driver to locate the passenger. We will always give a definite pick-up point that the passenger must locate, any failure on the passengers part to locate their assigned vehicle will result in a charge to the customer's credit / debit card. The amount to be charged will be decided by EzyPick depending on the pick up distance/place/parking or other charges subject to a minimum of £15.00.

9. Fouling of the Private Hire Vehicle by any passenger will result in a charge of a minimum of £20.00 depending upon the severity of the fouling.

10. EzyPick will seek prosecution against any person who causes damage to any Private Hire Vehicle booked through us.

11. The driver has the right to refuse any passenger that he/she feels may be a threat to driver or vehicle.

12. The material contained in this web site is provided for general information only and does not constitute acceptance of any bookings that may be made. We accept no responsibility for loss which may arise from reliance on information contained in this site or from any Private Hire Vehicle bookings made on this site.

13. It is your responsibility to inform EzyPick as soon as possible if you cannot locate your driver. You must also inform us about changes to your journey/plan or if you missed your flight/ferry/cruise connection(s). Please be sure to inform us of the new flight / ferry / cruse details and we will change the despatch date / time accordingly and without charge, we will then only charge you for the new journey / plan.